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FAQ

  • What if the item I purchased is not exactly identical to what I see online?
    At Butterfly, we take pride in creating unique and handmade pieces for our customers. As a result, no two items are exactly the same, and there may be slight variations in fabric colour and texture. However, we promise that any variations are minimal and do not compromise the quality or overall aesthetic of the item. If you are not satisfied with your purchase, please contact us and we will do our best to find a solution.
  • What if the item I want is out of stock?
    We understand how frustrating it can be to find the perfect item only to discover that it's out of stock. At Butterfly, we strive to keep our inventory stocked and up-to-date, but sometimes our quantities are limited due to the fact that all of our products are made by hand. If the item you want is out of stock, don't worry! We regularly restock our inventory, and we encourage you to check back frequently. You can also sign up for our newsletter to be notified when new items are added to our store. At Butterfly, we are committed to providing our customers with the highest level of service and satisfaction. If you have any questions or concerns about your order, please don't hesitate to contact us. We are always happy to help
  • Where are your products made?
    At Butterfly, we take pride in designing our products in Milton, ON. However, we understand the importance of ethical sourcing and sustainability. Therefore, we source our materials from several countries, including Pakistan, Mexico, and China. All our partners comply with international ethical standards and practices, ensuring that we deliver quality products that are both fashionable and ethical. We believe that fashion should be sustainable and responsible, and that is why we are committed to ensuring that our products are made with the highest ethical standards.
  • To whom can I submit suggestions and feedback?
    Your feedback is very important to us. Please email us at care@butterflykrafts.ca with your ideas or product suggestions. We are always looking for ways to improve our products and services, and we value the input of our customers. Thank you for choosing Butterfly
  • How long will it take to receive an item?
    At Butterfly, we work hard to fill your orders in a timely fashion, and most orders are shipped within 3 business days. Once your order is processed, the shipping time varies based on the shipping method that is chosen. We offer standard shipping, which takes 5-7 business days. Please note that shipping times may be longer during peak seasons or due to unforeseen circumstances such as Weather delays or customs processing. We will do our best to keep you updated on any delays and provide you with tracking information so you can monitor your shipment. If you have any questions about shipping or delivery times, please contact our customer service team and we will be happy to assist you.
  • What are the methods of payment?
    Butterfly uses Square to process all orders, and you may pay with your Visa, Master Card, Discover Card, or American Express credit or debit card. We do not accept cash on delivery or personal checks. Please note that your payment information is always kept secure and confidential, so you can shop with confidence at Butterfly. If you have any questions or concerns about payment methods or security, please feel free to contact us at any time.
  • What is your return policy?
    At Butterfly, we want you to be completely satisfied with your purchase. If for any reason you are not 100% satisfied with your order, we offer a hassle-free return policy. Our return policy allows you to return any item within 15 days of the delivery date. All items must be unworn, unused, and in the original packaging. To initiate a return, please contact our customer service team at care@butterflykrafts.ca. Once we receive your return request, we will provide you with a return label and instructions on how to send your item(s) back to us. Once we receive your returned item(s), we will inspect them to ensure they meet our return policy requirements. If the item(s) pass inspection, we will issue a refund to your original payment method within 3-5 business days. Please note that shipping fees are non-refundable, and you will be responsible for the cost of return shipping. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team.
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